Frequently Asked Questions (FAQ)
How do I browse and select products?
On our website, you can filter products by categories, brands, or preferences. Once you find a product you're interested in, click on it for more details. If you're ready to purchase, click “Add to Cart”.
How do I add products to my cart?
After selecting your desired product, choose the quantity, color, and other options. Then, click the “Add to Cart” button. You can continue shopping or view your cart to proceed to checkout.
How do I view my cart?
To view your cart, click the cart icon in the top-right corner of the page. Here, you can review your selected items, adjust quantities, and check the final price, including shipping and taxes. Once you're ready, proceed to checkout.
How do I check out?
After confirming your cart, click “Proceed to Checkout”. You’ll need to provide your shipping address, choose a shipping method, and enter your payment information. Ensure all details are correct for smooth delivery.
How do I fill in my shipping information?
During checkout, provide your full name, shipping address, phone number, and email address. This information helps us ensure accurate delivery. You can also choose to save your address for future purchases by creating an account.
What payment methods do you accept?
We accept a variety of payment methods including American Express, JCB, Mastercard, Discover, Diners Club, and VISA. Choose your preferred payment option and ensure your payment details are correct.
How do I confirm my order and complete the payment?
On the final confirmation page, review your order details including items, quantities, shipping address, and payment method. If everything is correct, click “Place Order” to complete your purchase. You’ll receive an order confirmation via email.
When will my order be processed and shipped?
After receiving your order, we will process and ship it within 1-3 business days. Once your order is shipped, you will receive a tracking number via email to track your delivery progress.
How can I track my order status?
You can track your order status on the "My Orders" page, or you will receive an email with the tracking number once the order has been shipped.
What should I do if there’s an issue with my product?
If you receive a damaged or defective product, or if there are any other issues like color differences or wrong items, please contact our customer service team. We offer an easy return and exchange process to ensure your satisfaction.
How long does the return and refund process take?
We generally process refunds within 1-3 business days after receiving the returned product. Refunds are issued to the original payment method and typically take 5-8 business days to reflect in your account. If there are any delays, feel free to contact us.
How can I ensure my order is delivered on time?
To avoid delays, make sure to enter an accurate shipping address. Missing or incorrect address details can lead to delivery issues. We recommend double-checking your information for accuracy.